//////// D O * B E R * M A N N ////////

We support our frames with a 2 years warranty. Here’s how it works :

Our number one concern is - and will always remain - taking care of problems and keeping our customers happy. We don't believe in warranty policies written in language that is hard to understand. Although some companies offer «LIFETIME» warranties, these warranties are usually void VERY EASILY... This, or their frames weigths in at 9 or 10lbs?? Beleive me, if we made a 9lbs frame, we would warranty if for 10 years... But instead, we'd rather make frames that ride and feel good, simply because having a good frame with a soul that gives you good vibes wen you ride it, is - at least to our own eyes - much more important, they're already stronger than many frames out there, so we don't worry too much about issues.

We manufacture high quality frames and truly believe they are better than many other MTB frames in the world. However, we do not claim our chainstays or dropouts won't wear away after lots of abusive fun and long grinding sessions. We use the best 4130 but we do not claim our rear ends won't bend after repeated tail-whip attempts. In other words, if you ride hard you're going to wear out bike frames, it's just normal. At DO*BER*MANN, we'll do more for you than any other company. We understand what you're doing and we won't let you down because you were riding hard. The worst scenario with a DO*BER*MANN frame will involve you to send us your old, tired, beatup frame and getting a brand new one via our crash replacement program. All we ask is that you provide a «proof of purchase» ensuring you're the original owner.

We appreciate your business and we want to keep you happy and riding on our frames. Every warranty issue will be handle personally by Alain or Mat, we make the frames, we are proud of our work and we know our products very well because we actually made them from our own sweat and blood. We will fix the problem fast and it will be strait-forward, its not like you ad to deal whit a "warranty dude" from a big distribution center.

We have tried to outline our warranty policy with some frequently asked questions, and a few general comments.

When followed by the customer, the steps outlined below will help eliminate confusion if a warranty situation develops with any Dobermann frame.

1. Before building up your new DO*BER*MANN frame, take some time to inspect it closely. If you see anything you are not happy with, call Dobermann immediately. If there is a legitimate problem and the frame has not been modified, we will have you ship the frame back to us. We will then replace it at no charge, and ship the new frame to you at no charge.

2. If you experience any problems during assembly of your frame, call the us immediately. Do not begin trying to fix the problem in anyway before calling us. Any further damage caused to the frame by you while trying to repair it will not be covered. If there is a legitimate «defect in workmanship» we will have you ship the frame back to Dobermann. We will then replace it at no charge, and ship the new frame at no charge. It is in this first 30 days that «defects in workmanship» must be found for a free replacement. In other words, after 30 days from the date of purchase, all «defects in workmanship» will be considered void.

3. If any problem (that's not related to an impact, bad maintenance or stupid behaviour) develops within the first 2 years of ownership, we will inspect the frame after you have shipped it to us. We will either repair it free of charge or replace it at a reduced price. In both cases we will ship the repaired frame back to you at no additional cost. This lifetime «free repair/cost replacement» policy is only valid if you can provide «proof of purchase».

If you encounter any problems with our frames, it's important to call us immediately, and we'll help you out. (819) 682–5948

Q. > What is considered a «proof of purchase»?
A. > A copy of the original sales receipt is what we consider a «proof of purchase»

Q. > What is a «defect in workmanship»?
A. > A «defect in workmanship» can be defined as any problem with the product that should've been caught by our quality control inspection but wasn't. These types of problems include crooked parts, missing welds, etc. Basically, any step in the manufacturing process we forgot to do, or did incorrectly is considered a «defect in workmanship». For instance, a brake mount that is missing internal threads, a cable stop that is welded on backwards. These are all examples of «defects in workmanship». A break or a bend in a part is not necessarily the result of a «defect in workmanship».

Q. > What if I break or bend my bike?
A. > If you have your original sales receipt, that show that the frame is not older then 2 years and if the break is not related to stupid behaviour, we will replace it free of charge. If the break is related to an impact, poor maintenence or sstupid behaviour, and if the damage is repairable, we will repair it at a resonable price, if the damages are not repaireable we can sell you a frame for a reduced cost via our crash replacement program. However, we will try to get you on a frame that is right for what you're doing so the problem won't likely happen again.

Q. > I had a hard time getting my headset/bottom bracket in so the guy at the bike shop took the grinder and plasma cutter and started grinding away on my frame and now it's really messed up. Does this void my warranty?
A. > Yes. This is a bad situation. You should have called us before anyone started grinding on anything. Send the frame back and we'll make it work somehow. If we can't, we'll work with the shop to help get you a replacement frame at no cost.

Q. > I bent my dropouts, can I get a new frame?
A. > No. If you have proof of purchase you can ship the frame to us and we'll weld a new dropout on. For a small charge we'll strip the frame, powder coat it and ship it back to you.

Q. > If I'm able to get a «cost replacement» deal, does it have to be on the same frame I had before?
A. > No. But it should be a frame of the same size, built for the same purpose.

Q. > I bought my frame from my buddy and now it's cracked. Can I send it in for a «cost replacement»?
A. > No. You must be the original owner.

Q. > Can I get another «cost replacement» deal on a bike that I already got on a warranty deal?
A. > Yes. We suggest you call and explain the situation and we can get you on something that will hold up better for you. You must send a copy of the original sales receipt.

Q. > What kind of impact, poor maintenance or stupid behaviour will void my warranty?
A. > Basically anything that we can't feel responsible for. If there's an impact mark on your chainstays and for some strange reason your head tube is rip out? dont worry we will warranty it, but if we see that the failure is related to an impact because you smashed straight into a wall or a big three... the warranty will not cover the damages. Rule #1 : tell us the real deal and we will do our best to help you out. Its just like buying a new WRX and smashing it into a three on the first corner you take sideways...the car dealership wont replace the car at no cost, but they will fix it for you if you pay for it.